We’re all about results and serious about quality.
About C2C
Communicate to Connect is an outsourcing BPO that thrives to provide best quality service to our partners. We treat your business as if it was our own.
Our workforce is diversified with experienced collaborators who speak English, French and Spanish. The team is focused on improvement, innovation, reducing cost efficiently and incrementing profit for your business. We bring solutions and peace of mind to our partners.
Seat Rental
We offer fully equipped work stations to run any type of back office process, sales operations, customer service, tech support and more, depending on your business needs.
Lead Generation
Get to know where, why, and how your next client is functioning. Following up on potential customers and expanding your target market outreach.
Tech Support
Smoothing out bugs, fixing back-end networks and interfaces, optimizing mobile agents, creating digital community platforms, and channeling codes for client satisfaction.
Customer Service
Online, digital, chat, phone, in-person, you want your customers to receive across-the-board channeling. Our team is wonderfully dedicated, upbeat, and compassionately driven to connect your customers with patience, care, and easy solutions.
Chat Support
Providing the necessary professional, empathetic, and communicative chat support needed to run a successful business, our chat experts have been certified and trained to provide the best service and mitigate problems into client relation possibilities. Increasing your brand loyalty and positive client relations.
Sales
High ROI, boosting sales potential, tracking itemized highlights, growing your market scale, coordinating sellers, handling orders and restocks, creating successful digital and bill payment options, marketing your business for brand-aligned missions and customer-centric opportunity
Values
Our Core Values Represent C2C’s Culture
We live by these values because we understand that it is the formula for a healthy and productive work environment that is essential to satisfy and exceed our customer’s needs and to guarantee growth for all the members of our great team.
Respect
We respect individuals and their roles.
Team Work
Allow individuals to make bigger things
Passion
We love what we do and what comes after.
Integrity
We do the right thing even if nobody is watching
Honesty
The best way to build strong relationships
Accountability
We take ownership of our commitments. We make it happen!
Why Us
Outsource The Stress, Pain, And Hassle That Comes With Operating A Business
We help you find affordable solutions, manage your back office
with efficiency and ease, and give your clients top-notch service
through our digital platform technology.
- Client real time visibility of operations.
- Clients access to our recorded calls.
- Detailed & continuous reporting.
- Growth opportunities.
- Qualified Workforce.
- Latest technologies.
- Recording 100%.
- Compliance with local labor laws & regulations.
- Compliance with PCI & HIPPA regulations.
Do you want to know more about our services? Contact us
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About Us
C2C is a top of the line call center in the Dominican Republic, capable of running all kind of subcontracted operations, from a first level customer service to an efficient BPO agent and every other kind of service you might need.
Our senior staff has a collective experience of more than 30 years in the call center industry, always representing the best projects in the market, Which has created a culture of Excellence, Commitment and Leadership in all of our associates.
